Earlier today, San Francisco Bay Area issued a Public Health Order requiring everyone to self-isolate in their place of residence to the maximum extent feasible. Taking into account the safety of our staff and to comply with the Public Health Order, Apos Audio will be closing down our Oakland facility for the next three weeks until April 7, 2020.
In the meantime, all our US-based staff will be working from home. We are doing everything within our power to minimize any potential impact on our customers as a result of the operational changes we’ve made.
Additionally, we will also be extending our return policy to 60 days. More on that below...
Updates on Order Fulfillment
As our Shenzhen Fulfillment Center is now back to full operational capacity, despite our Oakland facility going offline, we are not expecting any impact on our ability to fulfill orders on time.
In fact, we expect more than 98% of the orders to be fulfilled within one business day given the healthy amount of inventory at our Shenzhen Fulfillment Center. We are also fully committed to the transit time of the order regardless of where the shipment is coming from as we’ve always been.
For orders shipped by our Shenzhen Fulfillment Center, we are acting as the importer of record and are responsible for all import documentation and associated fees. Our customers will have the same experience with these shipments as they would with our domestic shipments.
As we’ve stated in our previous COVID-19 updates, our Shenzhen facility has implemented multiple check-points to ensure the health and safety of our staff. No staff has had any contact with the virus, but we’ve created and implemented a quarantine area on-site. All areas are being sanitized and the staff is required to wear masks and other protective gear while processing any orders. Furthermore, we’ve also included an additional step of disinfectant spray on all shipments before courier pickup.
Updates on Customer Support
Despite working from home, our crackerjack Customer Support Team is just as committed to taking care of our customers as we’ve always been. We are holding ourselves to the same exceptional level of customer support that everyone has come to love and appreciate.
We are standing by, as always, and are ready for any questions you might have.
Return Policy Extension
During this time of extraordinary circumstances, we are going above and beyond to make sure our customers are also prioritizing the safety of themselves and their loved ones. We don’t want to make you feel the need to rush to return your purchase if it does not work out as expected.
For all orders placed between March 1 - April 7, 2020, we are extending our return policy to 60 days after you’ve received your order. Our Support team has also been instructed to be extra accommodating and flexible with regard to our Return Policy.