Apos Audio COVID-19/Coronavirus and Operations Update - October 21, 2020

The days are getting shorter, leaves are changing color, pumpkin spice lattes are showing up on menus, and retail shoppers are anxious for when they can’t escape Mariah Carey on repeat: oh yes, Autumn is well upon us! 

September and October have been very busy months for Apos, as we have been working hard to prepare for the upcoming holiday rush while making sure we are still providing top notch service and support to all of you with existing orders and making sure we’re nearby to answer your questions. We are happy to say that it’s been a productive season for us thus far, as we added some stellar new products for you to buy, increased our customer support hours, and we are excited to say Apos has grown internationally into a new market!

Apos Ensembles & New Products 

Apos now offers new product bundles called Ensembles! Apos Ensembles have been specially curated by our team of audio professionals, and just as an ensemble refers to a group of musicians playing in harmony together, each of our Ensembles is a coordinated group of equipment that are put together to provide you with a superior listening experience. Each Ensemble is made up of an amp, a DAC, and a headphone option that you can select from... all of which pair exceptionally well.

We are happy to say that with Apos Ensembles you will realize considerable savings from what you would normally pay for all items individually purchased together, depending on the combination. We encourage you to shop the current Ensembles we are offering and to review the Ensemble FAQs!

 

Last month Apos partnered with FiiO and you can now shop their newest products on our store!

 

We are happy to say that we also now sell HIFIMAN on Apos as of a week ago! We received many requests from you and we are happy to have worked hard to offer you more products that you want. 

The hotly anticipated SMSL SU-9 Balanced MQA DAC is indeed for sale on Apos Audio. We have put together a lot of reference material for you on our blog, including an SU-9 Review Compendium where we’re collating the various influencer reviews that have come out, so you can get all the latest reviews in one place.

Moondrop Illumination Reference-Class Dynamic IEMs are for sale on Apos. The Illumination IEMs are the new flagship product from Moondrop, and they have been tuned for clarity, neutrality, and naturalness, a truly hifi pair of IEMs.The latest from TOPPING, the A50s Amp, is available on Apos and has made a big step forward from the A50: the A50s has a total harmonic distortion (THD) down to just 0.0007%, its signal-to-noise ratio (SNR) is up to 143dB, and it drives an extra 1,000mW of power!

Apos now sells the FiiO Q3 THX Balanced DAC/Amp, which packs a fully balanced THX AAA amplifier, so it can drive your high-impedance headphones while maintaining a low noise floor. Reviews so far have called it “completely amazing” and that listeners experienced “noise-free” THX amplification.

 

The xDuoo XD-05 Basic DAC/Amp is for sale on Apos Audio and this unit is powerful enough to suit your desk setup while being small and portable enough to fit in your pocket. It features an audiophile-grade digital-to-analog (DAC) chip, input connections for all the major consoles, and massive output power.

Apos Redesign: Website Updates

 

 

As we have been chronicling in our blog, Apos is undergoing a brand redesign that we are rolling out in a few stages instead of all at once. New and existing customers can now appreciate a much more intuitive and cleaner looking navigation bar at the top of our website, footer at the bottom, and an easier and faster way to get the info you need via Q&A Sections now featured on all of our product pages.

Canada Pilot Program

We are very excited to start serving more customers in North America: we have launched a pilot program to the Canadian market due to lots of requests from our neighbors up north! Just like all orders on Apos, Canadian orders are eligible for free shipping, 30-day price matching, our exclusive 2-Year Warranty, and our 30-Day Return Policy.

Even though it’s a pilot program, we will process and ship orders to our Canadian customers as fast as possible, but we will be gathering feedback in anticipation of the launch of the Apos Audio Canadian store by 2021.

Please make sure you read the FAQ Page for this pilot program if you are in Canada, and as always, you can reach out to our support team at anytime via our live chat feature or you can email support@apos.audio.

Order Return Processing 

Our returns team is still dealing with multiple problems simultaneously — many of which we unfortunately have little control over — like the on-going pandemic, US Postal Service volatility, remaining wildfire disruption, and the increased volume of returns. Due to these circumstances, we are running about a week behind where we’d like to be. 

We know this is frustrating for those of you who have submitted returns. We ask for your patience and we can promise you that our colleagues from the returns team are working as quickly as possible to get everything processed asap. Thank you for being cool. 

Increased Customer Support

We have again invested in our support team to better serve all of you. As of the first of October, our customer support team is now working:

Monday to Friday: 8AM - 10PM (Pacific)
Saturday to Sunday: 10AM - 8PM (Pacific)

Please feel free to initiate a live chat with us during this time if you have any questions or would like some more information! If you happen to reach out to us during our off hours, we kindly ask for your patience and promise you that we will respond to you as soon as possible...we’re here for you! 

Holiday Season Price Match Extension

Last but not least: Apos is extending our price match guarantee until the end of the year. With the holidays coming up and the deals they will entail, we wanted to give you peace of mind as you shop this season.

All purchases from October 13th onward will be covered under the Holiday Price Match Extension, or the 30-Day Price Match from the date the order was placed, whichever comes last. All purchases made after December 31st will be covered in the Apos 30-Day Price Match from the date the order was placed. 

If you make a purchase with Apos and find a better deal somewhere else before the end of the year (that matches our existing lowest price match criteria), simply start a chat with our Support Team or email us directly at support@apos.audio to get your refund process going. 

… 

As you can see, it has been anything but a sleepy autumn for us. We have been listening to you and working hard to bring you the products you want, we continue to increase customer support, and generally find ways that we can make your shopping experience with us be simply awesome.

We value your feedback and always are interested in learning ways we can improve, so please feel free to chat with our customer support team or send us a message directly at support@apos.audio. We also thank the customers who have had good things to say about us: it means a lot to see the positivity in the audiophile community. We mean it when we say thank you, so...thank you. Until next time, take care, be safe, and happy hunting this upcoming holiday season!

Past Apos Audio Updates Section